Refund & Cancellation Policy

• AutoRelay is prepaid. You top up your wallet with any amount from ₹100 upwards, and sending is charged from that balance.
• There are no subscriptions, no auto-renewals and no recurring charges, so there is nothing to cancel to stop being billed. We only charge you when you choose to top up.
• All amounts include 18% GST, and every top-up gets a GST tax invoice.

If an email you were charged for fails before it leaves our systems, the charge is returned to your wallet automatically. You can see these movements in Settings → Plan & billing.

We refund the full amount to your original payment method when:

• you were charged but the top-up was not added to your wallet;
• you were charged twice for the same top-up;
• a payment failed but the amount was still debited (if your bank doesn't reverse it automatically).

Unused paid balance when you close your account: if you close your account, you can ask for a refund of the paid balance you haven't used, within 30 days of closing. We refund it to the original payment method, less any non-refundable payment gateway charges. Balance on an account closed for breaching our Acceptable Use Policy is not refunded, except where the law requires otherwise.

• Wallet balance already used for sending.
• Free, promotional, trial or courtesy credit, and AI credits. These have no cash value.
• Partial refunds of a balance while your account stays open (you keep the balance; paid balance does not expire).
• Emails that were sent but bounced, were marked as spam or were not opened. These were delivered to the recipient's mail server, so the sending cost was incurred.

Email contact@hlptechnologies.com from your account email address with the payment reference or invoice number and what went wrong. We aim to reply within 2 business days.

Approved refunds are issued within 7 business days. Your bank or UPI provider may take a further 5–10 business days to show the credit. Where we refund a top-up, we issue a GST credit note for the refunded amount.

Please contact us before raising a chargeback; most issues are solved faster that way. If a payment is reversed through a chargeback, we may deduct the amount from your wallet or pause the account until it is resolved.

You can stop using AutoRelay at any time. To close your account, email contact@hlptechnologies.com from your account email address. We close it within 30 days and handle your data as described in our Privacy Policy.