Acceptable Use Policy

Only send email that people asked for and expect, from senders they recognise, with content that is honest and lawful. Abuse harms recipients, damages the reputation every AutoRelay customer relies on, and is not tolerated. This policy is part of our Terms of Service.

• Email only people who gave you permission (or, for transactional email, have a relationship with you that the email relates to). Keep a record of how and when each contact opted in.
• Do not use purchased, rented, scraped, harvested, appended or shared lists, or addresses collected for a different purpose.
• Every marketing email must include a working unsubscribe link and a valid physical postal address, and you must honour unsubscribes promptly. AutoRelay adds unsubscribe handling to campaign emails; do not remove or hide it.
• Remove addresses that bounce or haven't engaged for a long time. Do not re-import addresses we have suppressed.
• Use accurate “From”, “Reply-To” and subject lines, and send from a domain you own and have verified.

• Phishing, impersonation, credential harvesting or fake login pages.
• Malware, viruses, or links to them; deceptive downloads.
• Fraud and scams, including fake invoices, advance-fee and investment or crypto schemes, “get rich quick” offers and fake lotteries.
• Illegal goods or services, including unlicensed drugs or pharmaceuticals, weapons, counterfeit goods and illegal gambling.
• Sexually explicit material, and anything involving minors in a sexual context (reported to authorities).
• Hate speech, harassment, threats or content that promotes violence or terrorism.
• Content that infringes copyright, trademarks or other rights, or that defames anyone.
• Content that violates Indian law, including the Information Technology Act 2000 and its rules, or the law of the recipient's country.

• Sending unsolicited bulk email (spam) or “cold” bulk mailing to people with no relationship to you.
• Hiding your identity, forging headers, or using misleading subject lines.
• Snowshoeing, rotating domains or creating multiple accounts to spread volume or avoid limits or suspension.
• Testing lists to see which addresses are valid (list washing).
• Using our file storage to host phishing pages, malware or content unrelated to your emails.
• Probing, overloading, or trying to bypass our security, rate limits or billing.
• Reselling or sharing access to AutoRelay without our written agreement.

To protect recipients and every customer's deliverability, our systems pause sending automatically when an account's sending crosses these limits (measured once at least 100 emails have been sent):

• bounce rate above 5%;
• 10 bounces in a row;
• spam complaint rate above 0.1%.

We may also enforce sending limits on new or unverified accounts and domains, and pause or block individual campaigns that look abusive.

Depending on how serious the issue is, we may, with or without notice:

1. warn you and ask you to fix it;
2. pause sending or cancel scheduled campaigns;
3. suspend the account for a period;
4. permanently close the account and block the people, organisations, domains, email addresses and payment methods linked to it from using AutoRelay again;
5. report illegal activity to law enforcement or CERT-In, and cooperate with lawful requests.

Phishing, malware, fraud and content involving minors lead to immediate permanent closure. Unused balance on accounts closed for abuse is handled under our Refund & Cancellation Policy. To enforce a block we keep limited records about the closed account, as described in our Privacy Policy.

If you think we made a mistake, email contact@hlptechnologies.com with your account email and what happened. We review every appeal.

If you received an unwanted or harmful email sent through AutoRelay, forward it with full headers to contact@hlptechnologies.com. We investigate every report.